The IT Support Specialist provides comprehensive IT help desk and technical support for a global technical assistance program. This role encompasses hardware, software, network, cybersecurity, email systems, and equipment logistics. The position requires a deep understanding of M365 hybrid environments, Windows troubleshooting, and cloud security best practices.
Location:District of Columbia, United States
Responsibilities:
- Provide hardware, software, and network support for global staff.
- Ensure governance and information assurance/cybersecurity compliance.
- Deliver IT services, including remote technical support, device troubleshooting, patching, and IT asset provisioning.
- Manage IT inventory, software/hardware maintenance, and Audio/Video equipment.
- Provide email support, including account creation, updates, deletions, and archiving.
- Support, maintain, repair, and replace IT assets.
Required Skills & Certifications:
- Deep understanding of M365 hybrid environments, Entra ID, SSO, and MFA.
- Proficiency in Windows troubleshooting and device support.
- Skilled in Microsoft 365 administration: Exchange Online, Teams, SharePoint, OneDrive, Groups.
- Experience with Adobe, Power BI, Power Automate, Visio, Planner, Project.
- Experience installing, configuring, and supporting laptop and mobile devices.
- Experience with remote support tools (Remote Desktop, Zoom, MS Teams).
- Knowledge of cloud security best practices and compliance.
Preferred Skills & Certifications:
- Experience supporting a hybrid work environment with globally deployed staff.
- Strong communication and interpersonal skills.
- Ability to work under deadlines and adapt to changing circumstances.
- Collaborative team spirit, cultural sensitivity, and a strong desire to learn.
- Minimum 7 years of IT support experience.
- Bachelor's degree in IT or related field.
- Relevant certifications (e.g., CompTIA, Microsoft, ITIL).
Special Considerations:
- The person selected will be hired under a personal services contract.
Scheduling:
- Not specified.
As a valued member of Strykers AI innovation unit, you will work alongside trailblazers, industry visionaries, innovators, and inventors who are committed to bringing computer vision, AI/ML and digital innovation to the operating room and other healthcare settings. You...
...Overview Role: Food Service Director / Dining Services Director / Dining Services Manager / Dining Account Manager / Dining Services Department Manager Join Healthcare Services Group (HCSG) as a Food Service Director leading the dining department at a long-term care...
...Corporation$20-21/hour Seeking Full-Time or Part-Time QIC FedEx Pickup & Delivery Driver Competitive pay, monthly bonuses,... ...maintained vehicles. QIC seeks a Full-Time or Part-Time FedEx Ground Pickup & Delivery Driver. You can work by yourself, deliver a wide...
...process. Breaks down strategic problems, and analyses data and information to provide insights and recommendations. Manages review findings and follow up in transparency, consistency, detailed ongoing communications with senior leaders and proper escalation of...
Get hired for Joy's aupair Job in Plano, TX. Full time Live in nanny. Find aupair care work in Plano.